The types of personal information we collect and hold is influenced by the nature of our dealings with you. The personal information we collect about you will usually include some or all of the following details:
We will only collect sensitive information about you with your consent or when permissible under Australian law and will only use this information for a legitimate purpose and where it is reasonably necessary.
If you do not share your personal information with us, it may not be possible to provide you with the products and/or services you request. We collect, hold and use your personal information for the purposes and related purposes for which it is collected, including to:
On occasion, we may disclose your personal information to another person, including in the following circumstances:
We will not share any personal financial information you provide, such as credit card information, with other parties unless this is needed to handle your order, process our invoice, or to prevent or combat fraud.
In the course of providing our services, we may disclose your personal information to our branch office located in New Zealand and/or our head office located in France.
Any personal information you provide to us is stored on our internal servers within Australia.
We use a variety of security mechanisms to protect your personal information, including secure servers, firewalls, and encryption of financial data.
Our website may host chat rooms, forums, message boards and/or newsgroups. Please remember that any personal information you provide in these areas may also be available to other users, and you should exercise caution before disclosing it.
Once you have provided us with your personal information, you may request access to that information so that you can correct, modify or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at the contact address listed below.
Any complaints in relation to our handling of your personal information or requests to change your contact preferences can be made in writing to:
Customer Service: 1300 307 824 (within Australia)
We will make every endeavour to respond to you within 30 days from when we receive your complaint. If you are not satisfied with our response, or if we do not respond to you within 30 days, you may contact the Office of the Australian Information Commissioner.