The types of personal information we collect and hold is influenced by the nature of our dealings with you. The personal information we collect about you will usually include some or all of the following details:
We will only collect sensitive information about you with your consent or when permissible under Australian law and will only use this information for a legitimate purpose and where it is reasonably necessary.
If you do not share your personal information with us, it may not be possible to provide you with the products and/or services you request. We collect, hold and use your personal information for the purposes and related purposes for which it is collected, including to:
On occasion, we may disclose your personal information to another person, including in the following circumstances:
We will not share any personal financial information you provide, such as credit card information, with other parties unless this is needed to handle your order, process our invoice, or to prevent or combat fraud.
In the course of providing our services, we may disclose your personal information to our branch office located in New Zealand and/or our head office located in France.
Any personal information you provide to us is stored on our internal servers within Australia.
We use a variety of security mechanisms to protect your personal information, including secure servers, firewalls, and encryption of financial data.
Our website may host chat rooms, forums, message boards and/or newsgroups. Please remember that any personal information you provide in these areas may also be available to other users, and you should exercise caution before disclosing it.
Once you have provided us with your personal information, you may request access to that information so that you can correct, modify or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at the contact address listed below.
Any complaints in relation to our handling of your personal information or requests to change your contact preferences can be made in writing to:
Customer Service: 1300 307 824 (within Australia)
We will make every endeavour to respond to you within 30 days from when we receive your complaint. If you are not satisfied with our response, or if we do not respond to you within 30 days, you may contact the Office of the Australian Information Commissioner.
Cookies essential for the proper functioning of the Web Site
These cookies enable the proper operation of the main functionalities of the Web Site. They allow us notably:
If you refuse the placing of these cookies, this may significantly deteriorate your user experience during your browsing of the Web Site.
We use personalisation solutions to improve the quality of the information and the services that we provide on the Web Site in order meet your expectations at best. The software solutions that enable this personalisation systematically place cookies that are essential for their proper operation.
We use analytics solutions to measure the origin, volume and behaviour of all of the visitors on the Web Site in order to improve your user experience. The analytics software solutions systematically place cookies that are vital for their proper operation.
We work with third party companies which display ads over the Internet on our behalf. Advertising cookies enable these companies to collect information concerning your visits on the Web Site in order to optimise our advertising campaigns and measure their impact.
Social networking cookies
We offer functionalities for sharing the content of the Web Site on social networks, to enable you to share content on your favourite social network. Software solutions that are used for sharing on social networks systematically place cookies that are vital for their proper operation.