Consumer Services

2. Has your appliance stopped working?

Your appliance is within the guarantee

Have it repaired free of charge by one of our approved repairers.

If your appliance is no longer within the guarantee, there are 2 solutions available to you:

1. Go directly to one of our approved repairers who will welcome you and take charge of your appliance to carry out a diagnosis and estimate.

2. If you prefer to repair your product yourself, consult our online help.

3. Would like to find out more about our services? Check these sections:

4. You can contact us using a simple webform to create a case.

Please select the topic related to your enquiry, then complete the form that will appear and send it to us. We will reply to your query as quickly as possible.

Contact Form

5. Would you like to contact us by phone?

Customer Service team

1300 307 824

between 9:00 am to 5:00 pm
Monday through Friday

Our consumer service/after-sales service can answer all your enquiries regarding Tefal brand products and services. Please do not hesitate to contact us by phone during the above-mentioned call centre opening hours. Outside these hours you can use our contact form, we will answer your request as soon as possible. Only the information and contact details concerning the Tefal brand provided on the website are official.