User manual and frequently asked questions IXEO QT1020

Garment care in a minute with the innovative all-in-one ironing & steaming solution

The Tefal IXEO is an outstanding All-in-One iron, steamer & sanitiser solution for complete garment care & hygiene with ultimate convenience and ease, so that you can look your absolute best in no time. The built-in patented three-position Smart Board offers an all-new experience with ergonomic upright design, high-efficiency steaming and lightweight ironing. Without the need of an ironing board, Tefal IXEO is the perfect solution for smooth and wrinkle-free looks every day.

For those looking for even more, the main unit and steam head detaches from the Smart Board so that you can steam and sanitise all around the house with minimal effort. Upholstery, curtains and bed linen are ideal for steaming, as the power of steam kills up to 99.9% of of viruses, bacteria & germs*.

*Tests carried out by external laboratory, according to the standard NFT72-110, Sept 2020

Reference : QT1020Z1

Instructions & Manual
Frequent questions
Tap water:
Your appliance has been designed to function using untreated tap water. If your water is very hard, we recommend you use a max of 50% untreated tap water and 50% distilled water available in most shops.

Types of water not to use:
Heat concentrates the elements contained in water during evaporation. The types of water listed below may contain organic waste, mineral or chemical elements that can cause spitting, brown staining or premature wear of the appliance: water from clothes dryers, scented or softened water, water from refrigerators, batteries, air conditioners, rain water, boiled, filtered or bottled water. These types of water should not be used in your equipment. Also only use distilled water as advised above.

Always remember:
Never use rainwater or water containing additives (like starch, fragrance or water from domestic appliances). Such additives can affect the steam properties and at high temperature, form deposits in the steam generator chamber which are likely to stain your washing.
To use the Smart Board, place your hands on each side of the board, lift it vertically and incline it according to your preference:

To help you assemble your IXEO, simply follow this video:

The IXEO tank is removable, for maximum comfort of use.
With a one-litre volume, it allows you to do short or long sessions.

With its clean design, IXEO can easily blend into your home.
Equipped with small wheels underneath its base, you can easily move it effortlessly.
However, if you wish to store the product, it can be lowered to a height of 105cm.
More compact, it can then easily be stored in a dressing room or closet.

IXEO is equipped with an anti-calc cartridge system to increase its life span.
The lifetime of your cartridge depends on the number of ironing hours per week and the hardness of the water in your area.
On average, 1 IXEO cartridge gives about 8 months of ironing.
When the cartridge reaches the end of its life, a warning light appears on the product base.
You are then advised to change the cartridge in order to continue using your device in the best conditions.
Simply remove the tank from the device, replace the existing cartridge with the new one, put your tank full of water back in.
A priming phase of about 1 minute 30 seconds is then necessary.

For more details, see the "Anti-calc" section in the user manual.
Your product is not plugged in or is not switched on ==> Check that your product is properly connected to a power socket and that the switch is on "I".
The water level in the tank is too low ==> Unplug the appliance and fill the tank.
The pump is unprimed ==>Press and hold the steam button for a few seconds to prime the pump.
The removable tank is not installed correctly ==> Check the correct positioning of the tank on the product.
The product is in "Stand-by" mode ==> Press the "On-Off" button and wait until it stops flashing.
Your product is not plugged in or is not switched on ==> Check that your product is properly connected to a power socket and that the switch is on "I".
The product is in "Stand-by" mode ==> Press the "On-Off" button and wait until it stops flashing.
The water tank is not installed correctly or its locking valve is not closed properly ==> Check that the valve is closed and that the tank is installed correctly on the product.
Your appliance has limescale, consult the "Descaling" section in the instructions.
You have used descaling chemicals or additives in the water.
Never add such products to the water tank. These contain organic waste or minerals that condense under the influence of heat and cause spitting, brown dripping or premature aging of your device.
You have used descaling chemicals or additives in the water.
Never add such products to the water tank. These contain organic waste or minerals that condense under the influence of heat and cause spitting, brown dripping or premature aging of your device.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre or get in touch with our Customer Service team on 1300 307 824 or via our website here.
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
After rinsing the boiler, you need to press and hold the restart button for about 3 seconds to stop the light flashing.
You have pressed the steam trigger 3 times briefly and successively which triggered the "Boost" mode. The steam is then automatically activated for a few seconds.
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
For original spare parts and accessories related queries please call our Consumer Service team on 1300 307 824 or via our website here.
Selected spare parts and accessories are also available on https://tefal-shop.com.au/.
Find more detailed information in the Guarantee section of this website.